Stamford mediator has developed some techniques for success in mediation Posted on October 20, 2012 Francesca Bambino D’Onofrio a Stamford mediator has developed some techniques for success in mediation. The following would be very basic principles to be applied appropriately to the intended and disputed issues. Basic Principles: Involve all concerned parties Gather information first Negotiate second Information Gathering Tools Francesca Bambino D’Onofrio a Stamford mediator also suggests: Active Listening http://francescabambinodonofrio.com/wp-admin/profile.php Communicate interest: “I want to understand your view.” Builds rapport: “He wants to hear my side.” Use gestures & sounds to show listening. And finally, Francesca Bambino D’Onofrio a Stamford mediator says to Repeat Technique Repeat the vague word with inflection: “This is difficult?” “Difficult?” Other will clarify repeated word. Builds rapport: “She’s listening to my concerns.” Draws other out. Probe Open-ended questions Begins with who, what, when, where, how, in what way, in which way, under what conditions. Avoid “Why?” Sounds judgement. Makes people defensive. Keep other talking. Can’t answer with yes or no, must expound.
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Stamford mediator has developed some techniques for success in mediation Posted on October 20, 2012
Francesca Bambino D’Onofrio a Stamford mediator has developed some techniques for success in mediation. The following would be very basic principles to be applied appropriately to the intended and disputed issues.
Basic Principles:
Involve all concerned parties
Gather information first
Negotiate second
Information Gathering Tools
Francesca Bambino D’Onofrio a Stamford mediator also suggests:
Active Listening
http://francescabambinodonofrio.com/wp-admin/profile.php
Communicate interest: “I want to understand your view.”
Builds rapport: “He wants to hear my side.”
Use gestures & sounds to show listening.
And finally, Francesca Bambino D’Onofrio a Stamford mediator says to
Repeat Technique
Repeat the vague word with inflection: “This is difficult?” “Difficult?”
Other will clarify repeated word.
Builds rapport: “She’s listening to my concerns.”
Draws other out.
Probe
Open-ended questions
Begins with who, what, when, where, how, in what way,
in which way, under what conditions.
Avoid “Why?” Sounds judgement. Makes people defensive.
Keep other talking. Can’t answer with yes or no, must expound.